Executive Travelware wants you to be satisfied with your purchase!
We do our best to select merchandise that offers great functionality, durability and value. If for any reason the item you ordered did not meet your expectations, it can be returned while in new condition, with all original packaging and materials, within 30 days (of date received) for a full merchantdise credit (shipping and handling cannot be credited).
Items which have been damaged by the user cannot be credited. Items returned within 30 days, but lacking original packaging will be subject to a 15% restocking charge. Personalized items may not be returned.
IMPORTANT – If you plan to return a large product, such as a world globe, luggage or large clock, you must contact us first for a Return Merchandise Authorization. We may also instruct you to ship to item to a different physical address. All Replogle Globes are subject to a 15% restocking fee unless a defective product is being exchanged for the exact same model and color.
If you believe your product may not be functioning correctly, please email us at email@example.com or call (800-397-7477) before returning the product. In most such cases, we find that the problem may be resolved without the need to return the product. With technology products, an improper setting or weak battery can prevent proper operation. If a replacement is necessary within 30 days, we will exchange the product for the same model (if available) or provide a refund, if the item is no longer available.
Products being returned (other than globes, luggage, large clocks or other large cartons) can be prepaid sent without a return authorization to:
JUST IMAGINE, INC.
990 GROVE STREET, SUITE 403
EVANSTON, IL 60201
(No COD shipments will be accepted)
Merchandise Damaged in Shipment
If a product ordered has been damaged in shipment, please bring this to the attention of the shipper immediately. If delivered by Federal Express or UPS, some insurance will automatically apply. Insurance on USPS orders was optional at the time you placed your order.