Eagle Creek Lifetime Guarantee
Eagle Creek's workmanship and materials are guaranteed against defect or malfunction for the life of the product. If our product proves defective during the course of normal use, Eagle Creek will repair or replace it free of charge.
What does "lifetime" mean? The product's "lifetime" specifically refers to the life of the product, or at such a time that, through normal use, the product can no longer function for the specific purpose intended.
What doesn't the Lifetime Guarantee cover? Eagle Creek's guarantee covers defects in materials or workmanship under normal wear and tear. Excessive wear and tear (i.e. dragging your duffle through 300 miles of gravel road in the Australian outback) is not covered by our warranty. Accidents (your Switchback is run over by a 757 as it fell from the cargo area on its way to Bangkok) or damage incurred as a result of repairs, modifications or alterations done by someone other than Eagle Creek will void the Lifetime Guarantee.
For more information on Eagle Creek's guarantee or to return a product for repair, please visit http://www.eaglecreek.com/warranty_info.html
